Support :: Net Connection

Random Disconnections
If you are having unpredictable Internet connection problems i.e. random disconnects; and rebooting everything that has a power light i.e. your modem router and PC does not solve the problem, then you can phone your service provider and see if they are having problems or can provide further assistance.

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Periodic Disconnections
On the other hand, if your system disconnects after a certain amount of time without use, then either your computer or your service provider might have a default time-out set to close the connection if it isn't used for a specified length of time. This is often an option in dial-up client settings, so check your own computer's configuration first. If the disconnect setting is on the network provider's side, the decade's old hack to solve this problem is to set up an electronic pulse by configuring your email program to automatically check your server for mail every 'n' minutes, where 'n' is a few minutes less than the default disconnect period, and leave the program running to generate traffic at regular intervals and keep the connection alive. You should try to keep the period as long as possible to minimize the small but real load on the server -- i.e., if the disconnect period is one hour, perhaps set the program to check for email every 50 minutes.

Backup Options**
Finally, an invaluable component of your Internet connection safety kit is a basic telephone modem to give you a back-up connection method. Whether you are already connecting with a low-speed telephone modem or using a high-speed wireless modem, having a backup modem provides a safety net in case your primary Internet connection goes down due to hardware failure; a rare but annoying event. When your backup connection is also a different method i.e. telephone backup to wireless, it is probably to a different set of servers and a different part of the network, providing additional redundancy. Almost all high-speed providers provide a backup low-speed Internet telephone capability for travelers and exactly these sorts of emergency connections.

** This option is not used today as much as it used to be due to the increasing reliability of net connections.

Linx Data Ltd. do not sell computers or computer peripherals, however as we are regularly asked by our clients and others what laptops, home or office computers are the best value for money.
Linx Data Ltd. Recommend Dell computers.

Dell Desktop Dimension XPS™ 730 - (D077306) | / Intel Core 2 Extreme Processor QX9650 (3.67Ghz Overclocked, 1333MHz FSB, 12MB cache)/ Genuine Windows Vista® Home Premium SP1 - English/ 1.2 TB (2x 640 GB) Serial ATA (7200 Rpm) Dual HDD Config Raid 0 Stripe/ 4096MB 1333 MHz Dual Channel DDR3 ... £ 2,999

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Linx Data Ltd. Recommend and Use Dell Computers exclusively.

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